TERMS OF SERVICE
NLDIGITAL 2025 COMPLIANT | LAST UPDATED: April 17, 2026
1. General Provisions
LUX-LEET operates under the NLdigital Voorwaarden 2025, deposited with the District Court of Midden-Nederland, Utrecht. These terms apply to all offers, legal relationships, and agreements. Any deviations are only valid if confirmed in a written deed.
In accordance with Art 12, payments are due within 14 days of the invoice date. LUX-LEET reserves the right to suspend services if payments are in arrears (Art 12.5).
2. Compliance
Both parties comply with current digital regulations. LUX-LEET ensures all software solutions meet EU standards for digital safety. The client is responsible for obtaining any specific administrative or legal permits required for their own business activities (Art 19).
3. Cybersecurity
LUX-LEET maintains an infrastructure management style aligned with NIS2 and DORA principles. We implement defensive measures proportionate to the agreed risk profile. In the event of a security incident, LUX-LEET will notify the client without undue delay after internal verification (Art 21).
4. Personal Data Processing
Where LUX-LEET processes personal data on behalf of the client, we act as a Processor under the GDPR. Our obligations are explicitly governed by Chapter 4 of the NLdigital conditions and our standard Data Processing Addendum (DPA).
5. Data Sharing & Data Act
In alignment with the 2025 EU Data Act, LUX-LEET protects the trade secrets and business intelligence embedded within system metadata. We only share machine-generated data where required by law or necessary for service continuity (Art 34).
6. AI and SaaS
For any AI-driven logic or SaaS modules provided, LUX-LEET guarantees transparency regarding the AI Act's risk categorization. We monitor our SaaS environments (Art 36) but are not liable for autonomous decisions made by non-LUX-LEET third-party AI models integrated at the client's request.
7. Software & IP Rights
In accordance with Art 42, all Intellectual Property rights to software, analyses, and documentation remain vested in LUX-LEET.
Core Library Protection
Any internal libraries, encryption kernels, or pre-existing "Blueprint" modules remain the exclusive property of LUX-LEET. Using our services grants a non-exclusive usage license for the duration of the agreement, but does not transfer ownership of these internal core technologies.
8. Software Development
LUX-LEET follows an Agile-first methodology. Specifications are dynamic (Art 50) and project success is measured via iterative acceptance tests. Formal delivery occurs upon the successful completion of the agreed Acceptance Period (Art 52).
9. Maintenance & Support
Ongoing software maintenance includes corrective updates and support as defined in Article 55. We strive for a 99.9% uptime for managed codebases under our internal SLA. Maintenance periods are coordinated via the ticket system.
Service Differentiation Protocols
To maintain high-performance stewardship, LUX-LEET differentiates between two levels of technical intervention:
- Corrective Maintenance (Bugs): Any operation required to reconcile the software with the established Functional Design. If the system fails to fulfill a documented technical promise, it is a corrective responsibility.
- Perfective Maintenance (New Features): Any request to alter, enhance, or expand the agreed-upon system logic. This includes layout modifications, new data integrations, or workflow changes not stipulated in the initial project deed. These are treated as new iterations.
10. Advisory & Consultancy
When acting in an advisory capacity, LUX-LEET performs its duties with professional care and technical integrity (Art 59). We provide objective technical guidance but assume no liability for business results if the client deviates from our recommended architecture.
13. Managed Hosting
As a boutique managed provider, we maintain total accountability for the security of our cloud environment (Art 70.3).
Administrative Governance
LUX-LEET is the sole party authorized with administrative (root) access to managed infrastructure. Direct administrative access is restricted to ensure SLA compliance and network integrity unless otherwise agreed via a specialized deed.
15. Liability & Dispute Resolution
Liability is governed by Art 15. Direct damage is limited to the contract value of the current year (max €500k). All agreements are governed by Dutch law. Any disputes will be adjudicated by the competent court of Amsterdam.